Size Exchange, Return, and Cancellation
Size Exchanges
We accept size exchanges for items tried on indoors only. By sharing shipping costs, we are able to provide reliable support for your purchase.
【Requirements】
You must contact us within 7 days of arrival (including weekends and holidays).
【Shipping Costs】
The customer is responsible for the return shipping cost (prepaid), and we will cover the shipping cost for the exchange item (free of charge).
Exchange Process
Please return the item to us using a prepaid shipping method (at your own expense).
Once we have verified the condition of the returned item, we will prepare the exchange item.
We will send the exchange item with free shipping (covered by us).
Returns & Cancellations
1. Returns Due to Customer Preference
- Deadline: Please contact us within 7 days of arrival (including weekends and holidays).
- Condition: Items must be unworn, unused, and with original tags, labels, and packaging.
- Non-Returnable: Personalized items, as well as used, damaged, or soiled items.
- Shipping: Customer responsibility (prepaid).
2. Defective or Incorrect Items
Please contact us within 7 days of arrival (including weekends and holidays). We will arrange for a return or exchange at our expense (shipping costs fully covered by us).
3. International Orders
In principle, we do not accept returns, exchanges, or cancellations for international orders due to customer preference (unless required by the laws of your country of residence).
Refund Policy
Once we have received and verified the condition of the returned item, we will promptly process the cancellation and refund (via bank transfer or reversal/adjustment of your credit card payment).
Return Address & Contact
Takis Co., Ltd. Return Support Desk
407 Parc Shin-Yokohama, 1-19-18 Shin-Yokohama, Kohoku-ku, Yokohama-shi, Kanagawa 222-0033
Email: takisshop.ec@gmail.com
※Please be sure to contact us before sending any items back.
